A dock down is a shipping bay down, so this trade lives on response time. The technicians worth hiring are the ones who can find a hydraulic, electrical or pneumatic fault on a leveler or an operator, carry the parts to finish the call the same day, and close out the paperwork before they leave the site.
We recruit on the product lines a candidate has serviced, any IDEA certifications they hold, and whether they can run a call alone. Rolling fire doors need a technician trained to drop test them under NFPA 80, and install crews often need welding and boom truck experience, so we check both when the role calls for it. Installers, service technicians and the field supervisors who schedule them all come through the same recruiting team.